If I click "Recover your password" I get the message "Please enter your Quicken ID (email address)". Unfortunately, when I just tried that, I got the message: "We could not retrieve your profile information." I then have the options "Try again", "Recover your password", and "Sign in using a different Quicken ID". We'd prefer to continue using Quicken 2015, even if there were no cost saving, but could live with any version that works. (2) accessing historical data, including investments, which we recorded in Quicken until 2016. We use it for only 2 purposes: (1) a manual checkbook. We use Quicken manually, offline, and intend to continue doing that. (Is there a way to confirm that the other computer uses the ID we think it uses and, if it doesn't, what ID it does use?) She didn't do that because we were afraid it would affect the other computer, which is currently working correctly. It showed that she was currently signed in as what we believe to be the correct ID anyway, it's the only ID we have. This popped up a "sign in as a different user" window. The only choice was: "Get Started", so she clicked that. The installation appeared to succeed, but when she tried to go into Quicken she got the message: "As a final step in Quicken's separation from Intuit, we have moved from Intuit's authentication service.you will need to take a few simple steps.Create a Quicken ID." We had saved the original installation files, so used them. She then reinstalled all of her apps, including Quicken.
One of the users intentionally wiped her disk and reinstalled Windows, which is now version 10. We have good backups and would be satisfied to rely on them if necessary, but so far haven't had to do that. The users don't use Quicken simultaneously. I know that that's not supported, but it's been working. We've had 2 users, each with their own computer, sharing a Quicken database for years. I didn't give a complete enough explanation of my problem in my first email.
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